Services · Brand strategy

What this brand looks and sounds like, written down

Most brand social accounts are a series of individually reasonable decisions that add up to nothing recognizable. The fix is rarely a better designer. It is deciding, in advance and in writing, what this account is for, what it looks like and what it will decline to do.

Brand strategy

The account that looks like everyone else's

Scroll a category — skincare, coffee, boutique hotels — and the accounts are close to interchangeable. Same palette, same typography, same three formats, same phrases. Each post is competent on its own, and together they are invisible, because every one was chosen by asking what performs rather than what only this brand could have said. Performance is a floor, not a strategy: it tells you what worked for someone else last quarter. Distinctiveness is a decision, and it is uncomfortable, because it means publishing things a competitor would not.

What the work is

Brand strategy, in four parts.

01

Research that includes the category

We benchmark five competitor accounts post by post — what they publish, how often, in which formats, and what their audience actually saves and shares. The result is a map of what the category has silently agreed to do. That map is usually the most useful page of the audit, because it shows the unoccupied ground, and that ground is often empty for no better reason than that nobody tried.

02

Rules, not a mood board

We review your profile, your grid and the tone of your captions, then write the rules down: how footage should be lit and framed, which colors and type the designed posts use, how a caption opens, which words are never used, what a reply sounds like. The test is whether two different people following the rules would produce work that belongs to the same brand.

03

Formats built to repeat

Three to four recurring formats, each with its own structure, template and worked example. Recurring formats are what let a small team publish consistently without inventing something new every week, and what makes an account recognizable in a feed before anyone reads the handle. They also make filming easier, because you know in advance what each shot is for.

04

Kept current, not filed away

A strategy nobody revisits goes stale within a season. On Studio + community and Full studio we hold a monthly planning call to review what worked and agree next month's priorities, and Full studio adds a quarterly refresh of the formats. Every plan includes a monthly report built around what organic social can honestly be held to: saves, shares, profile visits and direct inquiries — not a clean revenue figure it was never able to produce.

What you receive
  • A written review of your profile, grid and tone of voice
  • A benchmark of five competitor accounts
  • Three to four recurring content formats, with a worked example of each
  • A short style sheet covering visuals, captions and replies
Timeline

One week from the day we receive account access and a short questionnaire. The first three days go to the review and the competitor benchmark, the last two to the formats and the style sheet. We walk you through the findings on a 30-minute call, and the full document is yours either way.

Who this is for

Brands about to put real effort into social for the first time, or brands whose account has been running for years without anyone deciding what it is. It is also where most clients start before a monthly plan.

What it costs

Priced on the pricing page — no quote needed to find out.

Questions

About this service.

Can we run it ourselves afterward?
Yes. The style sheet and formats are written so an in-house person can follow them, and the audit is yours whether or not you continue. If you do start a monthly plan, the $160 is credited against your first month.
Does this include a rebrand?
No. We work inside your existing identity and extend it into social, which has different requirements from a logo or a website. If the identity itself is the problem, we will say so and suggest who to talk to.
How is this different from a content calendar?
A calendar tells you what to post on Tuesday. The audit decides what kind of thing is worth posting at all, which is what makes the calendar possible to fill without guesswork.

All questions →

Come and see the library

We will show you what a month of edits from a client's own phone footage looks like before you commit to anything.

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